Concerns and Complaints

In almost all situations, concerns and complaints can be handled informally by speaking to a member of staff. In the first instance please request a meeting with your child’s class teacher at a mutually convenient time, as it is not always possible for a teacher to discuss a complaint at the beginning or end of the school day in front of other parents or carers and children.

Please note that staff are only able to discuss a pupil with those with formal parental responsibility

If the class teacher is unavailable, please ask for an appointment with a Senior Leader, who are as follows:

  • EYFS: Ola Watson
  • Key Stage 1 (Year 1 and Year 2): Beccie Powles
  • Lower Key Stage 2 (Year 3 and Year 4): Victoria Bassett
  • Upper Key Stage 2 (Year 5 and Year 6): Jon Powles
  • Woodlark House Autism Provision: Sam

In the very rare instance where the Senior Leader is unable to help with your request or concern, then please request an appointment with Gary Nichol (Head Teacher) at a mutually convenient time.

Should you wish to record a concern or make a complaint, please complete in full a Concern and Complaint Form. Remember to add your full name and contact details.

We will endeavour to respond to your concern or complaint within 15 working days. In dealing with any complaints, the school will also refer to the Department for Education’s Policy for Unreasonable Complainants.

Complaints Policy & Procedure

Should the subject matter of your request be a safeguarding or child protection issue, please ask for the Designated Safeguarding Lead, Victoria Bassett. In Victoria’s absence the following Designated Safeguarding Leads can be informed: Ceinwen Adeusi; Paula Gordon; Bina Shah; Gary Nichol; Sam Witchalls; Sami Rix

Should your concern or complaint be regarding the community use of the school’s facilities out of hours, please complete a Concern and Complaint Form for the attention of Mr Deepika Shah.

Concern and Complaint Form